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24x7 IT Service & Maintenance

We offer 24x7 Service and Maintenance for data centers, pop sites and other customer premises. With more than 20 field technicians we are able to guarantee a 4-8h on-site response time.

We specialize in preventive and corrective maintenance, ensuring maximum uptime and reliability of your IT infrastructure.

Our Service Desk agents react within 30min to any email enquiry.

And that's why we are TIMElyne.

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 Maintenance activities:

  • Planned Maintenance

  • Corrective Maintenance

  • Diagnosis on interfaces

  • Service restoration

Engineering investigation:

  • Line fiber and circuit testing

  • Config check

  • Root cause analysis

Logistics:

  • Spare parts management

  • Component replacement and repair 

  • RMA

"Provide” activities:

  • Documentation & reports

  • Photographic evidence

  • Material sourcing

  • Remote support

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